Q: What are your operating hours?

A: Our customer service team is available Monday through Friday, from 9 AM to 5 PM.

Q: How can I contact customer service?

A: You can reach us via email at contact@pedestrianwear.com or +1 (831) 222-5457 during our operating hours.

Q: How can I track my order?

A: Once your order is shipped, you will receive an email with a tracking number and a link to track your package.

Q: Do you offer international shipping?

A: Yes, we offer international shipping to select countries. Shipping fees and times may vary based on the destination.

Q: What are the shipping options and rates?

A: We offer standard and expedited shipping options. Shipping rates are calculated at checkout based on your location and the weight of your order.

Q: How long does it take to process a return?

A: Once we receive your returned item, we will inspect it and process your refund or exchange within 5-7 business days. Refunds will be issued to the original method of payment.

Q: How do I know which size to choose?

A: To find your perfect fit please click the button at the bottom of the page labeled SIZE GUIDE.

Refer to the chart with the description that matches your item.

Q: What if I’m between sizes?

A: If you are between sizes, we recommend choosing the larger size for a more comfortable fit.

Q: Can I get help with sizing?

A: Absolutely! If you need further assistance with sizing, please contact our customer service team at contact@pedestrianwaer.com, and we will be happy to help you find the right size.

Q: What payment methods do you accept?

A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. Payment processing is subject to change.

Q: When will my credit card be charged?

A: Your credit card will be charged at the time of purchase.

Q: Can I use multiple payment methods for one order?

A: Currently, we only accept one form of payment per order, unless otherwise stated on the checkout page.

Q: Are all products available for purchase online?

A: Yes, all products listed on our website are available for purchase online. However, availability may vary, and some items may be out of stock.

Q: How often do you restock items?

A: We regularly restock popular items. Please sign up for our newsletter to receive updates on restocks and new arrivals.

Q: How do I initiate a return?

A: To initiate a return, please contact our customer service team at contact@pedestrianwear.com with your order number, and the reason for return. We will provide you with a return authorization number and instructions on how to send back the item.

Q: Who pays for return shipping?

A: The customer is responsible for return shipping costs unless the return is due to a defective or incorrect item.

Q: What is your return policy?

A: We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 30 days of receipt for a full refund or exchange, subject to the following conditions:

The item must be unused, unworn, and in its original packaging.

Proof of purchase is required.

Sale items are final and cannot be returned or exchanged.